FAQ

1. How can I contact customer support?

You can contact us by:

Email: contact@belvarden.com
Phone: +1 986 294 9422

Our support team is available Monday – Friday, 9:00 AM – 6:00 PM. We aim to respond to all inquiries within 24 hours.

2. Where is Belvarden located?

BELVANA LTD
21a Sterling Way
Liverpool, L5 2PT
United Kingdom

3. How long does delivery take?

Orders are processed within 1–2 business days.

Delivery typically takes 8–12 business days, depending on your location.

You will receive a tracking number once your order has shipped.

4. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing a tracking link.

You can check your order status at any time using your tracking number on our Track Order page.

5. What is your return policy?

We accept returns within 30 days of delivery for unused items in their original condition and packaging.

Returns are free, and refunds are issued after the returned item has been inspected.

Please contact us at contact@belvarden.com before returning an item.

6. What happens if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us as soon as possible.

After reviewing the issue, we will arrange a replacement or issue a refund.

7. Can I cancel or change my order?

Orders can be changed or cancelled before they are shipped.

Please email us as soon as possible if you would like to update or cancel your order.

8. Are there any additional fees?

All prices are displayed in US dollars (USD $) and clearly shown at checkout. Sales tax, where applicable, is calculated at checkout.

There are no hidden fees.

If customs duties or import taxes apply to your order, they will be shown at checkout where possible. Any charges not collected at checkout are the responsibility of the customer.