Refund policy

1. Overview

At Belvarden, we want our customers to shop with confidence. This Return and Refund Policy clearly explains how returns, cancellations and refunds are handled.

This policy applies to orders delivered within the United States.

2. Right to Return (30-Day Return Policy)

You may return eligible items within 30 days of receiving them without providing a reason.

To be eligible for a return:

  • The item must be unused and undamaged.
  • The item should be returned in its original packaging or in reasonably good condition.
  • The return request must be submitted within 30 days of delivery.

Once your return request has been approved, the item must be returned within 30 days.

3. Non-Returnable Items

The following items cannot be returned:

  • Items that have been used or damaged after delivery
  • Custom-made or personalized products
  • Gift wrapping or additional service fees

These exclusions do not affect any rights you may have where a product is faulty, defective or not as described.

4. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or incorrect, you may be entitled to a replacement or a full refund at no additional cost.

Please contact us as soon as possible and provide the following information:

  • Clear photos or a short video showing the issue
  • Your order number
  • A brief description of the problem

For damaged, defective or incorrect items, return shipping is free and we will provide a prepaid return label where applicable.

5. Return Shipping Costs

Returns are free. We cover the return shipping costs for all eligible returns, whether the item is damaged, defective or incorrect, or you simply no longer wish to keep it.

  • Return shipping is free for all eligible returns.
  • A prepaid return label will be provided where applicable.

6. How to Return an Item

To request a return, please contact us using the contact information provided on our Contact page.

After your return has been approved:

  • We will provide you with a return label or return instructions.
  • Download and print the return label if one is provided.
  • Pack the item securely, preferably in its original packaging.
  • Attach the return label securely to the package.
  • Send the package to the return address provided by our customer support team.

7. Refund Process

Once the returned item has been received and inspected:

  • Refunds will normally be processed within 10 business days.
  • Refunds will be issued to the original payment method.
  • Bank or payment provider processing times may vary.

Contact Information

Email: contact@belvarden.com
Phone: +1 986 294 9422
Hours: Monday – Friday, 9:00 AM – 6:00 PM