Terms of service
1. Scope of Application
These Terms and Conditions apply to all orders placed through our online store.
Company Name: BELVANA LTD
Trading Name: Belvarden
Address: 21a Sterling Way, Liverpool, United Kingdom, L5 2PT
Email: contact@belvarden.com
Phone: +1 986 294 9422
By placing an order, the customer agrees to these Terms and Conditions.
2. Formation of the Contract
The presentation of products in our online store does not constitute a legally binding offer.
By completing the checkout process, the customer makes a binding offer to purchase the selected products.
The contract is formed through:
- our order confirmation sent by email; or
- the dispatch of the goods.
3. Prices and Payment
All prices are displayed in US dollars (USD $). Applicable sales tax, where required by law, is calculated and shown at checkout.
The available payment methods are displayed during the checkout process.
The total amount shown at checkout is payable immediately upon placing the order.
4. Delivery
Delivery will be made to the address provided by the customer during the ordering process.
Delivery times may vary depending on the product and delivery location. Estimated delivery times are set out in our Shipping Policy.
We will inform the customer as soon as reasonably possible of any significant delays.
5. Shipping Costs
Shipping is free on all orders delivered within the United States. Any applicable shipping costs will be clearly displayed during the checkout process before the order is completed.
6. Order Changes, Cancellations and Returns
Orders can be changed or cancelled before they are shipped. To request a change or cancellation, please contact us as soon as possible by email.
Eligible items can be returned within 30 days of delivery in accordance with our Return and Refund Policy.
After a return has been approved:
- The customer must return the goods in accordance with our Return and Refund Policy.
- Eligible refunds will be issued to the original payment method once the returned item has been received and inspected.
7. Return Policy
Returned items should:
- be unused;
- be in their original condition;
- where reasonably possible, be returned in their original packaging.
Return shipping is free for eligible returns.
For more information, please refer to our Return and Refund Policy.
8. Damaged, Defective or Incorrect Goods
If a product is damaged, defective or not as described, please contact us as soon as possible. Depending on the circumstances, we will offer a replacement or a refund.
Nothing in these Terms and Conditions affects any rights you may have under applicable consumer protection law.
9. Liability
Nothing in these Terms and Conditions excludes or limits our liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, we will only be liable for losses that are reasonably foreseeable and arise from our breach of these Terms and Conditions or our negligence.
10. Data Protection
Personal information is processed in accordance with applicable data protection and privacy laws.
Further information can be found in our separate Privacy Policy.
11. Governing Law
These Terms and Conditions and any disputes arising from or in connection with the use of this website shall be governed by and interpreted in accordance with the laws of England and Wales.
Nothing in these Terms and Conditions affects any mandatory consumer protection rights that apply in the customer's state or country of residence.
12. Contact
Our customer support team is available to assist with questions regarding orders, returns, shipping or general inquiries.
Email: contact@belvarden.com
Phone: +1 986 294 9422
Hours: Monday – Friday, 9:00 AM – 6:00 PM